Privacy Policy

1. Introduction

AutoZmotive Repair Shop (“we,” “us,” or “our”) operates the website autozrepair.com (the “Site”). We are located at 7929 Charles St, Philadelphia, PA 19136. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

By using our Site or submitting an appointment request, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

2. Information We Collect

Information You Provide

When you submit our online appointment booking form, we collect:

• Full name — to identify you and address correspondence
• Phone number — to confirm and follow up on your appointment
• Email address (optional) — to send appointment confirmation if provided
• Service requested, preferred date and time, and any additional notes you choose to include

We do not collect payment card information through this website. All payments are handled in person at our shop.

Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and similar technologies, including your IP address, browser type, pages visited, and the date and time of your visit. This is used for analytics purposes as described in Section 4.

3. How We Use Your Information

We use the information we collect to:

• Contact you to confirm, schedule, or follow up on your appointment
• Communicate about the automotive services you requested
• Improve our website and customer experience using aggregated, anonymous analytics data
• Respond to inquiries you send us by phone or email

We will not use your contact information to send unsolicited marketing communications. We will only contact you regarding your appointment or a direct inquiry you initiated.

4. Third-Party Services

We use the following third-party services on our Site. Each has its own privacy policy and data practices:

5. Cookies

Our Site uses cookies — small text files stored on your device — for the following purposes:

• Analytics cookies (Google Analytics): to understand how visitors use the Site, which pages are most popular, and how to improve the user experience. These cookies collect data anonymously.
• Functional cookies (Tawk.to): to enable the live chat widget and maintain chat session state.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking certain cookies may affect the functionality of the Site. You may also use our cookie consent banner to opt out of analytics cookies.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We share your information only in the following limited circumstances:

• Service providers: Third-party tools (listed in Section 4) that process data on our behalf to operate the Site
• Legal requirements: If required by law, court order, or government authority
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

7. Data Retention

Appointment request data (name, phone, email, service details) is retained in our email inbox and business records for as long as reasonably necessary to manage your service history and business operations, typically no longer than three (3) years from your last service appointment. Analytics data collected by Google Analytics is retained per Google's default data retention settings (26 months). You may request deletion of your personal data at any time by contacting us (see Section 9).

8. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Your Rights and Contact Information

You have the right to request access to, correction of, or deletion of personal information we hold about you. To exercise these rights or if you have any questions about this Privacy Policy, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after changes constitutes acceptance of the updated policy.